You don't need to clean before the cleaners arrive. That said, a few small steps make any visit go smoother and let us focus on the surfaces that matter most.
Clear the surfaces that matter
Move mail, laundry, dishes, and small clutter off the surfaces you'd like cleaned. Counters, tables, and nightstands can't be truly wiped when they're covered — brief tidying beforehand pays off visibly in the finished result.
Point out priorities
If one bathroom matters more than another, or if there's an area you'd rather we skip, share it. On the quote form or in a quick note, it takes seconds and shapes the whole visit.
Secure valuables and delicate items
Move jewelry, cash, and fragile decorative pieces to a safe spot. It's not that we handle every item — it's that a truly thorough clean means we're moving through the space, and clear surfaces reduce risk on both sides.
Think about pets and children
Let us know about pets. Some households prefer we work when animals are elsewhere; others don't mind at all. Either way, sharing this in advance helps.
Make sure utilities work
Water and electricity should be on. It sounds obvious, but for move-out and vacant-property cleans in particular, it's worth confirming.
After the visit
If anything didn't match expectations, tell us. Feedback is how we get scope right for you long-term.